Frequently Asked Questions
- Who can open an account with Anglo Irish Bank?
- What services do you provide?
- What are your opening hours?
- Where can I get an application form?
- How do I open an account?
- What documentation is required to open an account?
- Why do I need to provide my PPS number?
- Once all documentation is provided, what happens next?
- How can I make a lodgement?
- Are there minimum and maximum lodgements?
- How can I make a withdrawal?
- Do withdrawals affect my interest rate?
- Can I set up multiple accounts?
- I have an existing account, how do I open another?
- When do I get my annual statement on my account?
- Can I set up a standing order or a direct debit on my savings account?
- How is interest calculated?
- If the rate on my account changes, how am I notified?
- I wish to contact Anglo Irish Bank by telephone, what security information is required?
- What happens if I contact you by telephone and cannot remember my security information?
- I received a letter from Anglo Irish Bank saying I’m locked out of my account, what do I do?
- How can I update my security details?
- I need to update my personal information, how can I do so?
- How can I contact you with any additional queries?
- I’m over 65 – Am I DIRT exempt?
- What is AngloConnect?
- How can I make a complaint?
- How can I contact you with any additional queries?
1. Who can open an account with Anglo Irish Bank?
Any resident of Ireland, 18 years of age and over can open an account with Anglo Irish Bank.
2. What services do you provide?
Anglo Irish Bank Personal Savings provides a wide range of deposit accounts. Please note we do not offer current accounts and as a result do not offer the services associated with currents accounts, for example, payments to a third party beneficiary.
3. What are your opening hours?
Our telephone service operates from 8am to 8pm.
Our branches open as follows:
Dublin: 9.00am - 5.30pm
Cork: 9.15am - 5.30pm
Limerick: 9.15am - 5.30pm
Galway: 9.15am - 5.00pm
4. Where can I get an application form?
Application forms can be downloaded online, requested online to be posted out to you or picked up in one of our branches. Please see details of our opening hours.
5. I am a new customer, how do I open an account?
To open an account, please complete the required application form and submit full documentation by post or in person to Personal Savings, Anglo Irish Bank, 18-21 Stephen Court, Stephen’s Green, Dublin 2.
6. What documentation is required?
Our documentation requirements are dependant on how we receive your application form. We accept applications in our branches and by post.
If you are posting your application you are required to provide two forms of acceptable photo ID* and two forms of acceptable address verification** per applicant.
If you are visiting one of our branches you are required to provide one form of acceptable photo ID* and one form of acceptable address verification** per applicant.
*Acceptable forms of photo identification
- A clear and legible photocopy of your current in date passport
- A clear and legible full photocopy of your Irish driving license, to include the expiry date
**Acceptable forms of address verification (Original Copy)
- Utility bill, i.e. Telephone/Gas/Electricity
- Mobile phone bill
- Bank/Credit card statement
- Motor/Household insurance statement
Please Note:
Applications received where there is missing or unacceptable documentation or the application form is incomplete, will be returned to you by post with the documentation received.
Most recent statements or bills are required – these must be dated within the last twelve months.
If you do not have the two forms of photo identification, we will accept one piece of photo identification which has been legally certified by one of the following persons: Solicitor, Accountant, Bank Manager, or Embassy/Consular staff. This must be accompanied with two forms of address verification for each applicant
7. Why do I need to provide my PPS number?
Under the return of payments regulations 2008, Financial Institutions are obliged to request your PPS number (unless previously provided to us under these Regulations) along with a copy of a document to verify it.
8. Once all documentation is provided, what happens next?
Once we receive your fully completed application form and full documentation, we will post a welcome letter to the address of the first applicant provided on your application form. This letter will give you your account number and will provide information on lodgements and withdrawals.
9. How can I make a lodgement?
Lodgements may be made by cheque or draft made payable to the name of the account to which it will be lodged. Please do not make the cheque payable to Anglo Irish Bank. Lodgement slips are not required, please simply write your account number clearly on the reverse of the cheque.
You may also lodge to your account by transferring funds electronically. This service may be provided in branch or online by the bank where your current account is held. You will need the following information to make an electronic transfer:
- Account name (exact name of your account here – e.g. Joe Bloggs)
- Sort code 99-02-20
- Account number (as advised in all correspondence by Anglo Irish Bank to you)
Note: if these details are not provided, any payments received by Anglo Irish Bank may be returned as they may be unidentifiable.
Please note we do not have a cash facility, therefore cash lodgements are not permissible.
Once a lodgement is received a confirmation statement will be sent via post or email dependant on your preference indicated on your application form.
10. Is there a minimum and/or maximum balance?
There may be minimum and maximum balances dependant on your account type.
Please see Terms and Conditions
11. How can I make a withdrawal?
Withdrawals can be made by draft or by electronic transfer and will be paid to the account holder(s) only.
Withdrawals to your nominated bank account or withdrawals by draft to the account holders name can be made via our telephone banking service. You must successfully complete our security check in order to do so.
A written instruction will be required in the following circumstances;
1. You wish to make a payment to a bank account which has not previously been submitted for use in writing. Only one set of bank details can be held on file per customer.
2. If you wish to withdraw by draft from a joint account and want to make the draft payable to one person only.
The written instruction may be posted or submitted to one of our branches. If you wish to withdraw in one of our branches you will need to provide ID and successfully complete our security check..
Please note that withdrawal instructions may not be made by any electronic means (fax/email)
Please also note that with effect from 31st December 2010, we will no longer provide a cheque withdrawal service on UK Pound Sterling or US Dollar denominated accounts.
12. Do withdrawals affect my interest rate?
Withdrawals affect the interest rate on the following accounts;
- Easy Access Reward Account
- Fixed Term Reward Account
- Premium Demand
Please see Terms and Conditions for full details.
13. Can I set up multiple accounts?
Yes – you can have multiple account types as well as more than one of the same account type with the exception of the Easy Access Reward Account. You may have only one Easy Access Reward Account per customer.
14. I have an existing account, how do I open another?
If you are an existing account holder and you wish to open a new account in the same name(s) as your previous account, you may fill out the Existing Customer Application Form. This form can be used once you have already submitted security information and nominated bank details. Please note no new identification is required unless your previous account has been closed for a period of 12 months or longer.
If your account has been closed for longer than 12 months please provide the following documentation
If you have an existing account and you wish to open a new account but the account holder name(s) is/are different, you will need to complete a New Customer Application form e.g. you have a joint account and wish to open a sole account.
15. When do I get my annual statement on my account?
On variable rate accounts, statements are issued yearly in January or upon account closure, whichever is sooner.
On fixed rate accounts and the Easy Access Reward Account, statements are issued yearly on account anniversary or upon account closure, whichever is sooner.
16. Can I set up a standing order or a direct debit on my savings account?
No, Anglo Irish Bank does not have the facility to set up standing orders or direct debits from your deposit account. However you may set up a standing order with your bank where your current account is held. This can be used to make regular payments to your deposit account - where terms and conditions allow.
The following accounts can accept standing order payments;
- Easy Access Account
- Easy Access Reward
- Premium Demand
17. How is interest calculated?
Interest is calculated daily on your cleared balance and the frequency with which interest is credited to your account depends on your account type.
For all our variable rate accounts, (Premium Demand, Easy Access Account, 7 Day Notice, 30 Day Notice), this date is the last working day in December or at account closure, whichever is sooner.
For our Short Term Fixed Rate Accounts, interest is applied at the end of the applicable term and for our Medium to Long Term Fixed Rate Accounts interest is paid annually on the anniversary of the account.
For our Easy Access Reward Account, interest is applied yearly on the anniversary of the account opening.
See terms and conditions for more information.
Please note: Fixed Term Accounts run for the specified term from the day of account opening, and not the date of initial lodgment. Your balance will earn interest once the initial and subsequent lodgments (where applicable) are received and cleared.
18. If the rate on my account changes, how am I notified?
The interest rate on some of our accounts is variable and may change in line with general market conditions.
The interest rate on Fixed Term Accounts is fixed for the term chosen.
We will publish any interest rate changes in at least one national newspaper. Any rate changes will also be reconfirmed in your annual statement
19. I wish to contact Anglo Irish Bank by telephone, what security information is required?
When you contact Anglo Irish Bank we will ask you, the account holder, to identify yourself, confirm your address, identify your nominated password or specific characters from this password, and/ or successfully answer the nominated security questions. Failure to satisfactorily comply with our security conditions will result in access, by both telephone and by electronic means, being denied to the Account.
Please note that when we call you we will never ask you for security information.
20. What happens if I contact you by telephone and cannot remember my security information?
If you contact us by telephone and you cannot remember your security information, we will be unable to allow access to your accounts until new security information is submitted in writing. We can post a security form to you on the same day, alternatively you can download a security form online. Please return the form to our Head Office address: Personal Savings, Anglo Irish Bank, 18-21 Stephen Court, Stephen’s Green, Dublin 2.
21. I received a letter from Anglo Irish Bank saying I’m locked out of my account, what do I do?
This letter has been generated because you did not successfully complete a recent security check. Enclosed with this letter is a Security Form. Please return the form to our Head Office address: Personal Savings, Anglo Irish Bank, 18-21 Stephen Court, Stephen’s Green, Dublin 2. Once the fully completed form has been received your security information will be unlocked.
22. How can I update my security details?
Security details may only be updated by completing the security form. We can post a security form to you, alternatively you can download a security form here. Please return the form to our Head Office address: Personal Savings, Anglo Irish Bank, 18-21 Stephen Court, Stephen’s Green, Dublin 2.
23. I need to update my personal information, how can I do so?
If you wish to update any of the below mentioned details, please send an original signed instruction to our Head Office address: Personal Savings, Anglo Irish Bank, 18-21 Stephen Court, Stephen’s Green, Dublin 2
- Address
- Telephone number
- Nominated bank details
- Email address
- Surname
- Method of receipt of statements or confirmations
24. Can I set up a Power of Attorney or act as a third party for a depositor with Anglo Irish Bank?
Yes. All we require are photocopies of your forms of identity (passport and driving licence) and address identification documents for the acting Attorney/Third Party. If you are submitting your application in one or branches we require one form of identification and one form of address confirmation. If you wish to post your application we require two forms of both identification and address confirmation documents
Click here to see acceptable forms of address verification.
For a Power of Attorney application, you will also need to provide us with a certified copy of the Power of Attorney Contract authorising those individuals to act on behalf of an individual.
25. I’m over 65 – am I DIRT exempt?
Whether you are exempt from paying DIRT on your interest earned will depend on your circumstances. You can find out whether you are entitled to this at www.revenue.ie. If you are entitled to earn interest net of DIRT, you can download a DE1 form on the above site also.
26. What is AngloConnect?
AngloConnect is Anglo Irish Bank's online account access service for Personal Savings customers of the bank. It can be accessed from any PC and provides an easy, convenient secure way to view your account over the Internet. It provides Real Time account information.
27. How can I make a complaint?
We’re always striving to provide the best quality service we can for our customers, if you feel that we haven’t performed to these high standards, please contact us to let us know and we’ll do our very best to improve. If you would like to view our complaints procedure document please click on the link below:
Customer Complaints Policy - (PDF Document)
28. How can I contact you with any additional queries?
Naturally, you may have specific questions about our Personal Savings Accounts. We hope you'll find the answers here. If you need more information or want to discuss anything in more detail, please call a member of our Personal Savings Team.
By telephone: you can talk to a member of our Personal Savings Team on CallSave 1850 22 22 32 (8am - 8pm, Monday - Friday, excluding bank holidays)
Online enquiry:Click here for our online enquiry form
By branch: you can call to any of our branches in Dublin, Cork, Galway or Limerick
By post: you can write to us at: Personal Savings, Anglo Irish Bank, 18-21 Stephen Court, Stephen’s Green, Dublin 2. (Postage is not required)
If you have any other queries please contact our Personal Savings Team on CallSave 1850 22 22 32 (8am - 8pm, Monday to Friday) or click here for our online enquiry form.
We'll deal promptly with any of your service or transactional enquiries. Telephone calls are recorded
For further information, please see www.itsyourmoney.ie which is provided by the National Consumer Agency to increase understanding of financial products through provision of independent information.